Invoices containing all of the following details comply with NDIS invoicing requirements, enabling our team to prioritize these invoices for faster payment and minimizing any potential delays.

Your Business and Invoice Information:

• Provider Name
• Australian Business Number (ABN)
• Payment Details (BSB and account number)
• Email for Remittance
• Unique Invoice Number (to avoid duplicate payments)
• Date of Issue

The Participant’s Information:

• Participant’s Full Name
• Participant’s NDIS Number

The Details of the Support Provided:

• NDIS Support Item Number (as listed in the NDIS Pricing Arrangements and Price Limits)
• Brief Description of the Support Provided
• Rate and Quantity for Each Support Provided
• Date and Hours for Each Individual Support Item Delivered
• GST Component (if applicable; most services are GST free)
  • Note: If GST is applicable to a support, the price limit is inclusive of GST
• Total Amount Due

Including the right information in the best possible format will ensure your invoices are processed quickly and meet NDIS invoicing requirements. The ideal invoice includes all the information mentioned previously.

The Best Formatting for Key Information:

• Participant NDIS Number: A 9-digit number with no spaces in between.
• Support Dates: Provide an individual date for when each support was delivered per line item, not as a date range.
• NDIS Support Item Number: Format the number as per the NDIS Support Catalogue for the relevant support provided, included in the description for each line item.

There are instances when we may be unable to process your invoice (either partially or fully) due to insufficient participant funds. This means the participant you have invoiced lacks adequate funds in the specified category/line item to cover the invoice.

You have two options:

1. Amend the Invoice for an Alternative Line Item:

   • If there is another line item you can invoice for, please amend the invoice and send it to (email) for reprocessing of the outstanding balance.
   • Ensure the invoice number remains unchanged so we recognize it as an amendment.

2. Discuss with the Participant/Nominee or Support Coordinator:

   • If you are unsure which line item to use, discuss this with the participant/nominee or Support Coordinator.
   • Note: Plan Managers cannot discuss a participant’s available funding with providers.

If There is No Alternative Line Item:

• We can submit the invoice to the NDIS as a manual payment request, which can only be done once the relevant NDIS plan has ended.
• Payment is at the discretion of the NDIS.
• Amend the invoice to reflect the outstanding balance only (if partially paid) and ensure it includes all the information found under Invoice Requirements on the NDIS website – Getting Paid.
• Failure to include all required information will result in payment rejection by the NDIS team.

Additional Resources:

• For those unfamiliar with NDIS pricing, the NDIS website provides helpful resources for providers: NDIS Pricing Arrangements.